Last updated: [March 09, 2026]
1. Application
This policy applies exclusively to B2B wholesale, OEM, and custom orders placed by business buyers. We do not sell to retail customers or consumers.
2. Returns & Refunds General Rule
We do NOT accept returns, refunds, or order cancellations for any of the following reasons:
- Change of mind, style preference, color difference due to screen display, or market changes.
- Wrong order information provided by the buyer.
- Products without clear manufacturing defects.
- OEM, custom, branded, or logo-printed products once production has started.
3. Eligible Claims
Returns, replacements, or compensation will only be considered for products with verified manufacturing defects, such as sewing issues, material damage, or color deviations confirmed in the pre-production sample.
4. Claim Deadline
Any quality claim must be submitted in writing within 7 calendar days after the buyer receives the goods.
Claims submitted after this period will be automatically rejected.
5. Required Evidence
To process a claim, the buyer must provide:
- Order number
- Clear photos and videos showing the defects
- Quantity of defective items
6. Resolution for Valid Claims
For approved manufacturing defects, we will:
- Replace defective items in the next order;
- Provide a reasonable discount on the next order;Cash refunds are generally not provided for bulk wholesale or OEM orders.
7. Shipping Costs
- If the claim is caused by our manufacturing error: we will share the shipping cost.
- If the claim is caused by buyer’s mistake: the buyer bears all shipping costs.
8. Order Cancellation
Orders can only be canceled before mass production begins.
Once production is confirmed and started, cancellations are not allowed.
9. Final Agreement
By placing an order with us, the buyer acknowledges and agrees to all terms in this Return & Refund Policy.
We reserve the right to update this policy without prior notice.